We offer a 30-day return and refund policy, giving you 30 days from the date of receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return, items must be in the same condition as received—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.
How to Initiate a Return:
To start a return, contact us at info@edenquest.co.uk. Once your return is accepted, we’ll send a return shipping label along with instructions. Please note that items returned without prior approval will not be accepted.
Damages and Issues:
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at info@edenquest.co.uk so we can resolve the issue.
Non-Returnable Items:
Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Please reach out if you have concerns about specific items.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
To exchange an item, please return it first, then place a separate order for the new item.
European Union 14-Day Cooling-Off Period:
If your order is shipped to the European Union, you have the right to return the item within 14 days, no questions asked. Items must be unused, in their original packaging, and with proof of purchase.
Refund Process:
After receiving and inspecting your return, we will notify you of the refund approval. If approved, your refund will be processed to the original payment method within 10 business days. Please note that processing times may vary based on your bank or credit card company.
If you have not received your refund after 15 business days, please contact us at info@edenquest.co.uk.
